shipping

at møstrd, all of our products are made to order, which means we begin crafting your piece after your purchase is confirmed. this allows us to create each item with the highest level of care and attention to detail.

most of the times we will ship your order within 2 days, however, since each piece is made specifically for you, please allow up to 7 days for us to complete your order before it is shipped. we will send you a confirmation email with tracking information once your order is on its way.

payment

we accept Apple Pay, Google Pay, Visa, Mastercard, Maestro, Klarna, Shop Pay and Bancontact. all payments are securely encrypted.

returns

if for any reason you are not happy with your order, you may return your order within 14 days of receiving your item(s). if you have any questions about our return policy or need assistance with a return or exchange, please don't hesitate to contact our customer service team at hello@mostrd.com

cancel an order

changed your mind?

you have the right to cancel your purchase within 14 days of receiving your order.

to request a cancellation, please send an email to hello@mostrd.com and include your order number. I'll confirm your request by email as soon as possible.

please note that commission pieces cannot be cancelled or returned once the payment has been received.